Open Opportunities
PATIENT ENGAGEMENT CENTER
GoodStarter - Independent Contractor (Remote)
Be a Pleio GoodStarter
Be a Part of Something Bigger and Better. Work from Home!
Who We Are:
Individuals diagnosed with a chronic disease often feel overwhelmed, frustrated, and confused. Pleio helps patients overcome these emotional barriers and supports them in managing their new lifestyle. Leveraging our dedicated team of GoodStarters we meet patients where they are in their health journey.
GoodStarters conducts artfully scripted phone calls to connect and engage with patients, offering them emotional support, resources, and encouragement. By fostering meaningful connections, we aim to inspire positive health behaviors in our patient’s daily lives.
Who You Are:
You are a doer of good, a creator of cheer, and an overall enthusiast. You spread joy like confetti. At Pleio, every day is an opportunity to spread kindness and ignite smiles. And we let you do it at your speed. You are an entrepreneur and motivated by the freedom to choose your own schedule.
What to Expect?
Are you a compassionate, articulate, and empathetic individual looking to make a meaningful impact on people’s lives? As a GoodStarter at Pleio, you’ll engage in purposeful conversations that require no selling. Your role will be to encourage and support individuals on their path to improved health, providing the human connection they need.
Requirements:
- Must currently reside in the United States and does not reside in one of the following states: WA, ND, OH, WY, CA.
- Strong internet connection (At least 25 Mbps download 10 Mbps upload).
- Experience with multitasking, able to handle upset customers, able to problem solve and provide timely updates.
- Experience working in a remote or hybrid setting – self-sufficient.
- Capable of following a script verbatim while sounding conversational.
- Active listening skills and great communication.
- Attention to detail and organizational skills.
- Capable of passing a background check.
- Laptop or desktop computer running Windows 11, latest MacOS, or Linux OS (Netbooks, Chromebooks (Chrome OS), tablets, and smartphones are not supported).
- 128gb hard drive, and 2GHz processor, or better.
- Your own USB headset with a microphone that plugs into your computer.
- Use of a VPN (Virtual Private Network) is not permitted while performing GoodStarter responsibilities.
Responsibilities:
- Must exceed call requirements to guarantee a minimum pay.
- Utilize MS Teams, call center software, and cloud-based software for day-to-day tasks.
- Execute a high volume of call attempts daily.
- Initiate and execute acts of kindness, bringing happiness and delight to our patients.
- Spread goodwill and create a sense of togetherness within our social community.
- Brighten the lives of our patients.
- Bring good intentions, boost positivity, and cheer around you.
- Spread kindness and compassion, encouraging everyone at Pleio to embrace the magic of giving, gratitude, and goodwill.
A Few Good Reasons to Choose Pleio (and Do Good!):
- Opportunity with the Gig Economy: Work when you want while making a real difference from the comfort of your home office.
- Hours: Create your own schedule, choose your own hours, and be your own boss. It’s that easy. Independent Contractors choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume and provide patient support.
- Competitive Pay: GoodStart Programs offer varying pay structures, based on productive time spent assisting patients and may offer performance-based pay and/or other incentives. Actual earnings may vary. GoodStarters are self-employed 1099 Independent Contractors. As such, Independent Contractors are responsible for paying their own taxes and expenses.
- Supplemental Income: Add extra money to your pocket by working peak hours (early morning, evening, or weekends). No selling required!
- Help People in Real Life…For Real: Get paid to help people; it makes you feel good and makes the world better.
- Excellent Team Culture: Enjoy a social network with group chats, virtual happy hours, and monthly contests with your fellow GoodStarters.
- Be Supported: Pleio supports GoodStarters with the technology, behavioral science, and community to be successful.
Preferred Talents and Abilities:
- 2 to 3 years of customer service experience with exceptional phone skills.
- Strong verbal communication and interpersonal skills.
- Analytical and creative problem-solving abilities.
- Proficient decision-making skills.
- Intermediate technical skills, including experience with cloud-based software.
- High school or equivalent (preferred).
- Bilingual in Spanish is a plus
Apply to be a GoodStarter today – do good and make money!
GoodMate - Full-Time Employee (Remote)
Be a Pleio GoodMate
Job Title: GoodMate
Location: Remote (US)
Department: Patient Engagement Center
Reports To: Manager, Call Operations
Type: Full-time
Company Overview:
Pleio (PLAY-OH) believes in always putting the human first, not just because it works, but because it is the right thing to do. As a peer-to-patient platform, Pleio’s GoodStart™ system builds confidence by addressing emotional barriers preventing people from taking prescribed medications. Powered by the latest in conversational AI and behavioral science, Pleio supports 20,000+ pharmacies and many of the top 10 pharmaceutical companies in engaging and fully supporting patients as they onboard onto treatments. Pleio’s GoodStart system has been proven to help pharmacies and pharmaceutical companies build a trusted bridge to reach and empower patients in a fully HIPAA-compliant virtual environment. Learn more at Pleio.com and on LinkedIn.
Job Overview:
As a GoodMate at Pleio, you’ll play a vital leadership role in supporting and guiding a team of GoodStarters. You’ll serve as a mentor, coach, and first-line support, ensuring your team is well-equipped, engaged, and consistently delivering high-quality experiences. The ideal candidate is a proactive and empathetic leader with strong coaching skills, a keen eye for quality and performance, and a passion for helping others grow. You’ll be responsible for providing actionable feedback, facilitating ongoing training, and fostering a sense of connection and purpose within your team—all while upholding Pleio’s mission to deliver patient-centered support.
Key Responsibilities:
Team Leadership & Coaching:
- Lead and support a team of GoodStarters, fostering connection, consistency, and compassion.
- Coach team members through call reviews, QA feedback, and regular performance check-ins.
- Deliver training and support via mock calls, shadowing, and ongoing coaching.
- Cultivate relationships through monthly team meetings and regular communication on Microsoft Teams.
- Support company culture by engaging with your team and fostering a positive, purpose-driven environment.
Operational Coverage & Support:
- Maintain and manage schedule and channel/chat coverage for your team
- Support inbound call line and voicemails, escalating patient concerns related to the GoodStart program as needed.
- Monitor team performance through metrics and follow up on atypical behaviors.
- Participate in company meetings and contribute insights from the field.
Project Support & Special Initiatives:
- Make outbound calls for special projects, contract clean-up, or product-specific campaigns
- Actively collaborate with cross-functional teams to drive improvements in service quality and program delivery.
Qualifications:
– High school Diploma or GED
– 2+ years of experience in coaching, team leadership, or training within a customer service, call center, healthcare, or support environment.
– Strong communication skills—both written and verbal—with a talent for empathetic feedback.
– Experience using performance metrics and QA tools to drive quality improvement.
– Comfortable with virtual work environments and tools (e.g., Microsoft Teams, Zoom, chat support platforms).
– Passion for supporting others, maintaining team morale, and promoting a positive culture.
Preferred Qualifications:
– Bachelor’s degree in a relevant field (e.g., healthcare, communications, business, or psychology).
– Experience in a healthcare call center is a plus.
– Strong communication and leadership abilities.
– Spanish/bilingual is a plus.
What We Offer:
– Opportunities for professional growth and development.
– A collaborative and inclusive work environment.
– The chance to make a significant impact on a growing company.
Equal Opportunity Employer:
Pleio is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodation is available to any applicant who may need it. Please reach out to recruiting@pleio.com to request accommodation and we’d be happy to chat.