Careers

BE HUMAN.
BE KIND.
MAKE A DIFFERENCE.

Open Opportunities

SALES
Job Purpose:

At Pleio, we make a profound impact on people who are treating a broad range of health conditions, and we have 10 years of success.  Healthcare is complicated, and Pleio helps patients feel less overwhelmed so that they are empowered to take their medication as prescribed. With our proprietary pharmacy network data, we identify people on specific medications, and we reach them with human and digital solutions to improve the patient experience.

Duties and responsibilities:
  • Partner with the VP, Sales to manage sales preparation, outreach, and follow up
  • Use (easy to learn) proprietary company software to help prospect and identify appropriate pharma partners
  • Research current customers and prospects to identify needs and demonstrate how Pleio can solve client objectives
  • Leverage LinkedIn and other industry tools to build new company relationships with decision makers and influencers
  • Key contributor to Salesforce CRM system to manage company sales pipeline and client/prospect mapping
  • Occasional travel to clients nationwide, and to co-manage booth/exhibitor presence at healthcare conferences
Qualifications:

We are seeking someone who is ambitious, curious, and ready to be part of a fun and growing team.  Some core strengths will help you find success in this role:

  • Minimum 1-2 years of experience in healthcare or pharmaceutical industries in sales, account management or client services/customer success
    • Having experience working with pharmacy chains is a plus
  • Basic skills in Word, Excel and PowerPoint
  • Understanding of Salesforce is preferred, but not required (easy to learn)
  • Good organization skills and attention to detail
  • A desire to grow your knowledge about healthcare and sales management
  • Excellent client service!  We demonstrate our commitment to clients every day, and ability to manage multiple deliverables is critical
  • Most of all, a desire to part of a collaborative, inclusive and growing team
  • Live in NYC tri-state area is a plus

Job Purpose:

At Pleio, we make a profound impact on people who are treating a broad range of health conditions, and we have 10 years of success. Healthcare is complicated, and Pleio helps patients feel less overwhelmed so that they are empowered to take their medication as prescribed. We have built a national pharmacy network, we identify people on specific medications, and we reach them with human and digital solutions to improve the patient experience. As we continue to scale, building our pharmacy network is a critical need.

Duties and responsibilities:

  • Reports to VP, Sales who has oversight for Pharmacy Sales, and Sales to Pharmaceutical customers
  • Responsible for building relationships with new pharmacy partners, including identifying key customers and decision makers, presenting Pleio value offering, and signing Business Associates Agreements
  • Use of Salesforce required to help track customers and progress (no prior Salesforce experience necessary)
  • Occasional travel to pharmacy headquarters nationwide, as well as booth/exhibitor presence at healthcare conferences

Qualifications:

This role is designed to focus on pharmacy customers. Candidate should have experience working with or selling in to pharmacies.

  • Minimum 1-2 years of experience in healthcare/pharmacy industry in sales, account management or client services/customer success
  • Basic skills in Word, Excel and PowerPoint
  • Understanding of Salesforce is preferred, but not required (easy to learn)
  • Excellent organization skills and attention to detail
  • Most of all, a desire to part of a collaborative, inclusive and growing team
  • Live in NYC tri-state area is a plus

ANALYTICS
Job Purpose:

The Data Analyst / Data Scientist delivers analytical solutions using programming, data-mining, statistics, machine-learning and visualization techniques.

Duties and responsibilities:
  • Understanding complex analytic issues through discussion with operational staff
  • Constructing analytic datasets using SQL
  • Building and deploying machine learning models
  • Communicating findings through presentations and dashboards
  • The Data Scientist writes clean, performant, reusable code to perform to train and deploy models in cloud and on-prem environments
Qualifications:
  • Minimum 2-4 years of professional experience in healthcare or pharmaceutical industries working with electronic medical record data.
  • Experience programming at an intermediate to advanced skill level with a high-level programming language such as R or Python.
  • Experience programming at a basic to intermediate proficiency level in SQL.
  • Demonstrated ability to express complex analytical and technical information.
  • Demonstrated problem solving, analytical reasoning and decision-making skills.
  • Strong understanding and experience in researching and resolving data issues with a logical, instinctive, and problem-solving mentality working with large, complex and incomplete sources.
  • Exhibit strong project management skills and experience working independently on multiple projects with competing priorities and a strong commitment to meeting goals and deadlines.
  • Experience in healthcare machine learning is preferred.

PATIENT ENGAGEMENT CENTER

Are you friendly, organized, and looking to make a difference in people’s lives?

Become a GoodStarter in the Pleio GoodStart Program and have personal, one-on-one conversations that encourage and support individuals as they manage their health journey. 

Pleio strives to make a difference in the lives of each patient we engage through human interactions that bring support, compassion, and empathy. The GoodStart Program is a series of phone and digital outreaches to help patients manage their healthcare routine.

What we do matters!

The ideal GoodStarter candidate is:

  • Patient: GoodStarters often make multiple phone calls before getting anyone on the phone. Being patient and understanding the GoodStarter process is key!
  • Compassionate: As a GoodStarter, you will be speaking to individuals with chronic diseases. Being compassionate as they are digesting and managing their “new normal” is necessary.
  • Friendly: Having a friendly demeanor is a must-have for our GoodStarters. You must like to talk to people daily.
  • Driven: GoodStarters are driven by the mission of Pleio and the need to “do good.” Being motivated to complete tasks and help others is a necessary characteristic.
  • Passionate: Being passionate about helping and supporting another person through their health journey is a big part of being a GoodStarter.

Expectations:

Pleio GoodStarters are instrumental in providing patients with emotional support and encouragement when they need it the most. We are looking for individuals who are comfortable creating meaningful connections with patients through scripted phone calls. You will be trained on empathetic listening, diffusion techniques, and redirecting conversations. 

Qualifications:

  • Strong verbal communication and interpersonal skills (REQUIRED)
  • English speaking or bilingual in English/Spanish (REQUIRED)
  • Ability to focus on repetitive tasks day-to-day
  • Strong decision-making & problem-solving skills
  • Apt technical skills and experience working in a remote environment

Requirements:

  • 18 years old (or older)
  • U.S. citizen or legally authorized to work in the United States
  • Not a resident of CA, OH, ND, WA, or WY
  • Pass background and anti-bribery check
  • Must own a Windows desktop or laptop computer with internet access
  • Minimum 2 years of customer service experience
  • CANNOT be a licensed or registered doctor, nurse, or pharmacist

Are you GoodStarter material? If you are interested in joining the GoodStarter Community click the link below to learn more about the role. 

Take your cat herding skills and put them to good use! Do you find yourself to be the organizer of your family and friends? Take those leadership skills and organizational talents to develop a team of individuals making meaningful differences in peoples lives and health. All from the safety and comfort of your home.

At Pleio, we believe we are making a difference in the lives of patients on prescription medications. Through GoodStart, we offer the delivery of a tailored support program to get patients on to a good routine. What we do drives us because it matters! The ideal candidate possesses the characteristics shared by all our contributors; altruistic, achievement-oriented, highly skilled crusader, articulate communicator, driven, and dedicated to the mission’s success.

Pleio’s GoodStarters are trained, empathetic mentorship professionals with communications experience. They are non-clinicians who create meaningful connections with patients through artfully scripted phone calls. They are instrumental in providing patients with human emotional support and encouragement when they need it the most. They receive personal fulfillment knowing they are helping someone.

Qualifications:
  • Knowledge of cloud environments and ability to provide effective leadership to a team in a cloud environment.
  • Must have call center experience at the leadership level including an in-depth understanding of call center metrics, quality assurance, call center technology and terminology.
  • Sharp Business Acumen, Leadership, Team Building, Motivational Skills, Interpersonal & Communication Skills
  • Analytical Skills, Creativity, Ability to Work under Pressure and Efficiently
  • Must have strong decision-making & problem-solving skills.  Resourcefulness is a key
  • Performs call monitoring and monitoring data management system to compile and track performance at team and individual level
  • Performs call monitoring to identify calls to share with clients that showcase the positive impact of the programs
  • Provides actionable data to various internal support groups as needed
  • Bilingual in Spanish is a plus

WE PUT PRIVACY FIRST. GOODSTART® IS A FULLY TESTED, HIGHLY RELIABLE, HIPAA AND FDA-COMPLIANT MEDICATION SUPPORT PROGRAM.

Patient data is strictly used to support patients to take medications as prescribed by their healthcare professional.​

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