Careers

BE HUMAN.
BE KIND.
MAKE A DIFFERENCE.

Open Opportunities

ANALYTICS
Job Purpose:

The Data Analyst / Data Scientist delivers analytical solutions using programming, data-mining, statistics, machine-learning and visualization techniques.

Duties and responsibilities:
  • Understanding complex analytic issues through discussion with operational staff
  • Constructing analytic datasets using SQL
  • Building and deploying machine learning models
  • Communicating findings through presentations and dashboards
  • The Data Scientist writes clean, performant, reusable code to perform to train and deploy models in cloud and on-prem environments
Qualifications:
  • Minimum 2-4 years of professional experience in healthcare or pharmaceutical industries working with electronic medical record data.
  • Experience programming at an intermediate to advanced skill level with a high-level programming language such as R or Python.
  • Experience programming at a basic to intermediate proficiency level in SQL.
  • Demonstrated ability to express complex analytical and technical information.
  • Demonstrated problem solving, analytical reasoning and decision-making skills.
  • Strong understanding and experience in researching and resolving data issues with a logical, instinctive, and problem-solving mentality working with large, complex and incomplete sources.
  • Exhibit strong project management skills and experience working independently on multiple projects with competing priorities and a strong commitment to meeting goals and deadlines.
  • Experience in healthcare machine learning is preferred.

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

CUSTOMER EXPERIENCE

Job Purpose:

Pleio (Play-o) is the leader in human-first patient engagement. We build meaningful relationships with patients on therapy using artfully scripted, live, patient centric conversations supported by digital outreach. Our GoodStart Program is forges extraordinary human connections to energize patients with an emotional bond that instills confidence, builds trust, increases adoption, and triggers sustainable behavior change across a wide a variety of disease states.

Responsibilities:

Pleio is seeking an experienced and motivated person to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our pharmaceutical clients. As Account Manager, you will be responsible for successful implementation, on-going client management, KPI achievement, and program renewal, ensuring timely and profitable results for both our customers and the company. Responsibilities include:

  • Client Relationship Management: Serve as the primary point-of-contact for assigned clients, fostering strong relationships, and ensuring satisfaction with Pleio’s patient engagement programs.
  • Needs Assessment and Program Development: Conduct thorough needs assessments with clients to understand their specific requirements, goals, and challenges. Collaborate with internal teams to develop tailored programs that meet client needs effectively. Gain deep understanding of the Pleio platform and program delivery to deliver best practices to client needs.
  • Project Management: Coordinate and manage client implementation projects, ensuring timely and successful delivery of services. Monitor project progress, identify, and resolve any issues, and provide regular updates to clients. Manage the client to maintain scope creep, assess risk, ensure renewal, and upsell of new and valuable functionality.
  • Account Growth and Retention: Proactively identify opportunities to expand the scope of services offered to existing clients, leading to increased revenue and long-term partnerships. Develop strategies to retain clients and mitigate any potential risks.
  • Training and Onboarding: Facilitate the onboarding process for new clients, providing training and guidance on the implementation and utilization of Pleio’s patient engagement programs.
  • Performance Analysis: Track and analyze key performance metrics, providing insights to clients and feedback to Pleio team.
  • Cross-Functional Collaboration: Collaborate closely with internal teams, including Sales, Operations, Analytics, IT, and Marketing, to align strategies, share client feedback, and drive continuous improvement in our programs.

Qualifications:

  • Bachelor’s degree in related field.
  • Minimum three years of experience in account management, preferably in the healthcare or pharmaceutical industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish strong relationships with clients at various levels.
  • Strong project management skills, with the ability to handle multiple projects simultaneously and deliver on time and within budget.
  • Analytical mindset, with the ability to interpret data and use insights to drive performance improvements.
  • Results-oriented with a focus on client satisfaction and retention.
  • Proactive problem solver with the ability to think strategically and identify opportunities for account growth.
  • Knowledge of patient support programs, healthcare regulations, and industry best practices is desirable.

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

PATIENT ENGAGEMENT CENTER

Do You Have What It Takes to Be A “GoodStarter” at PLEIO?

Who Are We?

Pleio is the leader in helping patients overcome the emotional barriers associated with non-adherence. We use a human-first approach to engagement leveraging our dedicated team of GoodStarters, who support and encourage patients as they manage their health journey.

We’re on a mission to ensure every patient’s voice is heard, and we’re searching for compassionate GoodStarters to join our exceptional team. This is a remote position with flex time schedules, allowing you to make a difference from the comfort of your home office with a passion for helping others.

What We Offer:  Independence, Flexibility, No selling, Additional Income, Work/Life Balance, Non-health Job experience, with rewarding work and a great team culture!

What to Expect?

Are you a compassionate, articulate, and empathetic individual looking to make a meaningful impact on people’s lives? As a GoodStarter at Pleio, you’ll engage in purposeful conversations that require no selling. Your role will be to encourage and support individuals on their path to improved health, providing the human connection they need.

What We Stand for: We believe in making a real difference in the lives of patients on prescription medications. Through our GoodStart program, we deliver personalized support to help patients establish healthy routines. Join us in a role that truly matters and aligns with your altruism, ambition, and communication skills.

Key Responsibilities:

  • Conduct artfully scripted phone calls to connect with patients
  • Provide emotional support and encouragement to patients
  • Foster meaningful connections to inspire positive health behaviors

Desired Job Knowledge, Skills and Abilities:

  • 2 to 3 years customer service experience with exceptional phone skills
  • Strong verbal communication, interpersonal skills
  • Analytical and creative problem-solving abilities
  • Proficient decision-making skills
  • Intermediate technical skills, including experience with cloud environments
  • High school or equivalent (Preferred)
  • Bilingual in Spanish a plus!

Available Schedules and Requirements:

  • Shifts Available: Day, Evening, and Morning shifts, including weekends as needed.
  • Can work up to 30 hours per week (2 to 3-hour shifts up to 6 hours a day)
  • Flexible scheduling commitment required.

Compensation

Can earn from $14.00 – $16.00 per hour plus incentives

Note to Healthcare Professionals:

This position is non-clinical and may not be suitable for healthcare professionals. However, please consider sharing this opportunity with friends who might be a perfect fit.

Join our mission to make a difference in healthcare!

  

Take your cat herding skills and put them to good use! Do you find yourself to be the organizer of your family and friends? Take those leadership skills and organizational talents to develop a team of individuals making meaningful differences in peoples lives and health. All from the safety and comfort of your home.

At Pleio, we believe we are making a difference in the lives of patients on prescription medications. Through GoodStart, we offer the delivery of a tailored support program to get patients on to a good routine. What we do drives us because it matters! The ideal candidate possesses the characteristics shared by all our contributors; altruistic, achievement-oriented, highly skilled crusader, articulate communicator, driven, and dedicated to the mission’s success.

Pleio’s GoodStarters are trained, empathetic mentorship professionals with communications experience. They are non-clinicians who create meaningful connections with patients through artfully scripted phone calls. They are instrumental in providing patients with human emotional support and encouragement when they need it the most. They receive personal fulfillment knowing they are helping someone.

Qualifications:
  • Knowledge of cloud environments and ability to provide effective leadership to a team in a cloud environment.
  • Must have call center experience at the leadership level including an in-depth understanding of call center metrics, quality assurance, call center technology and terminology.
  • Sharp Business Acumen, Leadership, Team Building, Motivational Skills, Interpersonal & Communication Skills
  • Analytical Skills, Creativity, Ability to Work under Pressure and Efficiently
  • Must have strong decision-making & problem-solving skills.  Resourcefulness is a key
  • Performs call monitoring and monitoring data management system to compile and track performance at team and individual level
  • Performs call monitoring to identify calls to share with clients that showcase the positive impact of the programs
  • Provides actionable data to various internal support groups as needed
  • Bilingual in Spanish is a plus

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

QUALITY ASSURANCE

Job Purpose:

Pleio (play-o) is the leader in human-first patient engagement. We build meaningful relationships with patients on therapy using artfully scripted, live, patient centric conversations supported by digital outreach. Our GoodStart Program is forges extraordinary human connections to energize patients with an emotional bond that instills confidence, builds trust, increases adoption, and triggers sustainable behavior change across a wide a variety of disease states.

Responsibilities:

We are looking for a detail-oriented Quality Assurance Coordinator/Analyst. This role is responsible for reviewing and validating that the departmental policies and guidelines are followed and there is an adherence to all testing requirements. This position requires focus on identifying process and systemic problems within the review scope of the assigned project. This position requires a persistent problem finder with the desire to take pride in the quality of the program, to work in a fast-paced environment while meeting deadlines, to keep close attention to the smallest details for all aspects of review and testing, and to regularly work directly with the business owners, developers and associated team members to complete reviews and projects.

Responsibilities include:

  • Audits Goodstarters inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures.
  • Supports the introduction of, and adherence to, new and existing programs and projects in order to provide constructive feedback for organizational improvements.
  • Proactively addresses potential issues with the respective business owners to ensure timely feedback and training opportunities are met.
  • Is a subject matter expert on Pleio software, data, and processes from a user perspective.
  • Coordinates system testing in QA, Staging, and Production environments to ensure the continuity of necessary functions and conformance to program specifications.
  • Ensures business, technical, and functional requirements are in alignment among relevant stakeholders.
  • Assists in annual administrative review and updating of organization SOPs and Policies.
  • Assists in monthly internal QA Audit functions.
  • Assists in reporting of QA KPI’s monthly.
  • Experience with Microsoft systems including Word, Excel and PowerPoint, and SharePoint.
  • Ability to quickly learn new software systems and understand the nuances of the system from a technical perspective.

Qualifications:

  • Bachelor’s degree preferred.
  • 3-5 years of relevant experience in Quality Assurance or comparable field experience
  • Healthcare experience preferred.
  • Attention to detail.
  • Ability to problem-solve under pressure.
  • Excellent interpersonal and communications skills.

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

SALES
Job Purpose:

At Pleio, we make a profound impact on people who are treating a broad range of health conditions, and we have 10 years of success.  Healthcare is complicated, and Pleio helps patients feel less overwhelmed so that they are empowered to take their medication as prescribed. With our proprietary pharmacy network data, we identify people on specific medications, and we reach them with human and digital solutions to improve the patient experience.

Duties and responsibilities:
  • Partner with the VP, Sales to manage sales preparation, outreach, and follow up
  • Use (easy to learn) proprietary company software to help prospect and identify appropriate pharma partners
  • Research current customers and prospects to identify needs and demonstrate how Pleio can solve client objectives
  • Leverage LinkedIn and other industry tools to build new company relationships with decision makers and influencers
  • Key contributor to Salesforce CRM system to manage company sales pipeline and client/prospect mapping
  • Occasional travel to clients nationwide, and to co-manage booth/exhibitor presence at healthcare conferences
Qualifications:

We are seeking someone who is ambitious, curious, and ready to be part of a fun and growing team.  Some core strengths will help you find success in this role:

  • Minimum 1-2 years of experience in healthcare or pharmaceutical industries in sales, account management or client services/customer success
    • Having experience working with pharmacy chains is a plus
  • Basic skills in Word, Excel and PowerPoint
  • Understanding of Salesforce is preferred, but not required (easy to learn)
  • Good organization skills and attention to detail
  • A desire to grow your knowledge about healthcare and sales management
  • Excellent client service!  We demonstrate our commitment to clients every day, and ability to manage multiple deliverables is critical
  • Most of all, a desire to part of a collaborative, inclusive and growing team
  • Live in NYC tri-state area is a plus

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

Job Purpose:

At Pleio, we make a profound impact on people who are treating a broad range of health conditions, and we have 10 years of success. Healthcare is complicated, and Pleio helps patients feel less overwhelmed so that they are empowered to take their medication as prescribed. We have built a national pharmacy network, we identify people on specific medications, and we reach them with human and digital solutions to improve the patient experience. As we continue to scale, building our pharmacy network is a critical need.

Duties and responsibilities:

  • Reports to VP, Sales who has oversight for Pharmacy Sales, and Sales to Pharmaceutical customers
  • Responsible for building relationships with new pharmacy partners, including identifying key customers and decision makers, presenting Pleio value offering, and signing Business Associates Agreements
  • Use of Salesforce required to help track customers and progress (no prior Salesforce experience necessary)
  • Occasional travel to pharmacy headquarters nationwide, as well as booth/exhibitor presence at healthcare conferences

Qualifications:

This role is designed to focus on pharmacy customers. Candidate should have experience working with or selling in to pharmacies.

  • Minimum 1-2 years of experience in healthcare/pharmacy industry in sales, account management or client services/customer success
  • Basic skills in Word, Excel and PowerPoint
  • Understanding of Salesforce is preferred, but not required (easy to learn)
  • Excellent organization skills and attention to detail
  • Most of all, a desire to part of a collaborative, inclusive and growing team
  • Live in NYC tri-state area is a plus

Apply Now! Email [email protected] with resume and cover letter. Be sure to include the title of the job you are applying for in the subject line. Good Luck!

TECHNOLOGY

Job Purpose:

Pleio (play-o) is the leader in human-first patient engagement. We build meaningful relationships with patients on therapy using artfully scripted, live, patient centric conversations supported by digital outreach. Our GoodStart Program is forges extraordinary human connections to energize patients with an emotional bond that instills confidence, builds trust, increases adoption, and triggers sustainable behavior change across a wide a variety of disease states.

Responsibilities:

We are looking for a detail-oriented Technical Lead/Project Manager to oversee all software and project operations from inception to execution. The TL/PM is responsible for project success, enforcing deadlines and supervising team members, including an offshore development team. To be successful in this role, you must be highly organized, have experience with PHP/Laravel and being the lead on a software development team while able to multitask successfully under pressure.

Responsibilities include:

  • Provide program and project leadership in alignment with best practice methodologies and act as the facilitator between teams and organizations.
  • Filter, refine and appropriately assign operational issues, enhancements, features and any client requests appropriately ensuring follow-up and completion.
  • Be a subject matter expert on Pleio software, data, and processes from a user perspective.
  • Synthesize input from internal and external stakeholders across systems to produce clear backlog item descriptions, business requirements, functional specifications, and reliable delivery timeline estimates.
  • Ensure business, technical, and functional requirements are in alignment between relevant stakeholders.
  • Identify conflicts of feature development and client implementation deliveries then coordinate with stakeholders to resolve such conflicts.
  • Perform support to client teams through systems expertise, work-in-progress status, and requirements gathering.

Qualifications:

  • A degree in engineering, computer science or a related field.
  • 5 years of experience in IT, project management or a related field.
  • Excellent leadership abilities.
  • Attention to detail.
  • Ability to problem-solve under pressure.
  • Excellent interpersonal and communications skills.

Technical Requirements:

  • Minimum of 5 years experience as Tech lead
  • Experience with PHP/Laravel (must have)
  • Experience with Scrum, Agile and ITSM/SDLC tools (must have)
  • Experience with cloud environments such as AWS (must have)
  • Experience with offshore development teams (must have)
  • Experience with Tableau (nice to have)
  • Experience with SQL/SSIS/SSRS/T-SQL (nice to have)

Apply Now!
Email [email protected] with your resume and cover letter. Be sure to put the job title in the subject line! Good Luck!

WE PUT PRIVACY FIRST. GOODSTART® IS A FULLY TESTED, HIGHLY RELIABLE, HIPAA AND FDA-COMPLIANT MEDICATION SUPPORT PROGRAM.

Patient data is strictly used to support patients to take medications as prescribed by their healthcare professional.​

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