Pleio makes it easy to connect your work-from-home business to our virtual platform LIFT, so that you can provide service to our patients.

As a GoodStarter, you become part of the Pleio GoodStart Family, a virtual community of customer service professionals who support each other on various levels. Whether building community in the chat rooms, having company contests, or getting together virtually for a company party, we offer something no other customer service center has… community! There are a few requirements to get started as a Pleio GoodStarter.

  • 18 years of age or older
  • U.S. Citizen or legally authorized to work in the US
  • Not a resident of CA, OH, ND, WA, or WY
  • Windows Computer
  • Minimum 2 years of customer service experience
  • Internet Access
  • You ARE NOT a licensed or registered doctor (MD or DO), nurse (NP, RN, CNA or LPN), or pharmacist (RPh).

Learn more about Pleio’s requirements.

People who become a GoodStarter are looking for a lifestyle. This is a way to make some extra money and be fulfilled at the same time. Working with Pleio allows you to give back to the community.

GoodStarters have a private, quiet space to work from. This can be a spare bedroom, den, library, or similar room free of outside noise or distractions. Sorry, a coffee shop or your kitchen table are not private and quiet enough areas to work from.

We encourage a balance of fun and work. We have calls at all different times of the days on Monday – Saturday. Sunday is a play day for all of us. You can make your work day as flexible as you want. Sign up for a couple of hours of calls in the morning, come back in the evening for a few more conversations. You decide.

Are you a workalohic? Great, sign up for a whole day of calling!

Your reward comes two times a month in the form of a direct deposit into your bank account. Your successful conversations with patients not only yield personal fulfillment, they end up with money in your pocket.

You are in control of your success. The majority of our GoodStarters use this for some extra fun money. Though we do have a few dedicated GoodStarters who make this a full-time income. GoodStarters are independent contractors who partner with Pleio.

The beauty of this partnership, it allows you to be your own boss, set your own hours, and be in charge of your own destiny. Pleio provides the education and platforms to be successful.

Pleio requires that each GoodStarter has an EIN since they are independent contractors. The IRS provides EIN numbers for free. You can obtain an EIN at the IRS website.

Pleio deals with sensitive information on a daily basis. Privacy is a number one priority for us, so the background screening for all of our GoodStarters is a routine security measure.

What can cause me to fail the background check? Applicants must pass both parts of the background and credit checks. Applicants with the following elements on their check will not be accepted:

  • Judgments and Bankruptcy:
    a) Two or more open or active civil judgments/ tax liens (open/ active liens).
    b) A bankruptcy within a year of this application
  • Felony Records: Any records with dispositions of guilty, convicted, no contest, adjudication, withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor.
  • Misdemeanor Records: If you have 3 or more vehicular records with DUI, Reckless Driving or Hit/Run or 5 or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson or violent crimes with dispositions of guilty, convicted, no contest, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.

You need a few simple items to work with Pleio.

Internet Requirements

Computer Requirements

  • Laptop, Chromebooks, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and Smart Phones are not supported)
  • 2GHz processor, or better
  • Internet Browser – Latest version of Chrome
  • Minimum Ram – 4GB or higher
  • The monitor must be capable of displaying 1024 x 768 pixels
  • Sound card installed and equipped with speakers or headphones

Software Requirements

  • Virus/Malware protection installed and set to update automatically with real-time scanning
  • A firewall is installed, and active Security updates are installed and set to automatically update
  • PDF viewer

Telephone Requirements

Pleio’s GoodStart service is delivered through real, live telephone conversations. We want every conversation to be crystal clear and free of interruptions. To qualify to make calls using Pleio’s VOIP system, you must meet the following requirements:

  • You will need a USB headset with a microphone that plugs into your computer.
  • NO cellular phones, Skype, or wireless phones of any kind may be used to make calls. Magic Jack, Vonage, or similar services are not allowed.

We believe in education and have developed GoodStartU, an online learning platform where you can learn at your own pace. All the education you need to learn and the ins and outs of being a GoodStarter are at your fingertips. You control how quickly you get through the training materials. The quicker you complete them, the sooner you will be speaking with patients and changing lives.

Additional certifications and education are offered throughout the year. Every month Pleio offers live webinar sessions with a focus on best practices and keys to success.

Training is free, and there are a wide variety of learning opportunities. The training to certify as a GoodStarter takes between 10 – 15 hours on average. Pleio does not compensate for training, but we offer a bonus to new GoodStarters after meeting a minimum of calling hours and metrics.

Do you charge GoodStarters to use your technology?

No. There is currently no charge to GoodStarters to use our systems.

How often can I apply?

You only need to apply once. We keep your application on file for review if we have a need. Duplicate applications and submissions are not accepted.

Can Pleio terminate my contract?

Either party can cancel the contract at any time. Pleio does not guarantee any minimum call volume, and there may be times when no calls are available. Any breach in terms may cause Pleio to terminate a contract early. Pleio is not obligated to renew the Independent Contractor’s Agreement when the contract term ends.

Due to the large volume of applicants, it can take a few days for us to process your application. We appreciate your patience. We also recommend you add [email protected] to your trusted list of email messages to ensure our message does not end up in your spam folder.

Ready to join our community?

Start your work-from-home journey as a Pleio GoodStarter today!