Specialty Pharmacies Can Dispense the Emotional Script to Support Patients

July 23, 2025

In this Pharmacy Times byline, Chief Pharmacy Officer at Pleio Mark Gregory, RPh and Director of Specialty Pharmacy at Gentry Health Services, Katie Warmuth, PharmD, CSP explore how a human-first support model led to improved adherence and outcomes in specialty pharmacy. As automation rises, their insights show why empathy remains essential for patient success.