Becoming More Human Through Technology

December 12, 2024

“Peer-to-patient platforms use the benefits of human-first support with the power of technology to inform and enhance human interactions. For example, use of conversational analysis and conversational intelligence—powered by the latest in AI technology—helps us both understand the structure of conversation and promote effective and empathic communication with patients. Still, I see the greatest opportunity in utilizing AI to improve human interactions, not replace them.” – Abby Reynolds, Chief Experience Officer at Pleio