December 12, 2024
“Peer-to-patient platforms use the benefits of human-first support with the power of technology to inform and enhance human interactions. For example, use of conversational analysis and conversational intelligence—powered by the latest in AI technology—helps us both understand the structure of conversation and promote effective and empathic communication with patients. Still, I see the greatest opportunity in utilizing AI to improve human interactions, not replace them.” – Abby Reynolds, Chief Experience Officer at Pleio
November 20, 2024
“Digital health plays a major role in shaping, extending and facilitating human connections. This patient-centered approach will lead to better outcomes, where adherence is driven not by obligation but by a genuine partnership in the patient’s health journey.” – Michael Oleksiw, Chief Executive Officer at Pleio
November 14, 2024
“The importance of maintaining a human connection when using a digital platform is critical to the success of the patient. Human connections provide empathy, understanding, and emotional support that is difficult at best to convey through an algorithm, automated response, or templated text message, especially in healthcare settings. Human connections enhance credibility and help people feel more comfortable sharing experiences, emotions, and concerns.” – Abby Reynolds, Chief Experience Officer at Pleio