The Rise of Digital Platforms

November 14, 2024

“The importance of maintaining a human connection when using a digital platform is critical to the success of the patient. Human connections provide empathy, understanding, and emotional support that is difficult at best to convey through an algorithm, automated response, or templated text message, especially in healthcare settings. Human connections enhance credibility and help people feel more comfortable sharing experiences, emotions, and concerns.” – Abby Reynolds, Chief Experience Officer at Pleio