For Pharmacy Partners

Every Patient Deserves a GoodStart

A patient who fills a prescription has taken the first step. What happens in the days that follow determines whether they take the prescription or not.   

Pleio partners with pharmacies to make sure no patient navigates those days alone. Through GoodStart, certified peer-to-patient GoodStarters reach out to your patients, whether they’re starting a complex specialty therapy or managing a chronic condition. Through human-led and digitally supported communications, patients receive the support, confidence, and resources they need to start and stay on therapy. The result is a pharmacy that doesn’t just dispense medication but changes outcomes. 

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See how the GoodStart Program Can Help your pharmacy

Community & Retail Pharmacy

Local pharmacies serving as the regular touchpoint for prescription refills and ongoing chronic disease management.

See how GoodStart works →

Specialty Pharmacy

Pharmacies dispensing complex, high-cost therapies for serious or chronic conditions that require closer coordination and support to get patients started.

See how GoodStart works →
— Community and Retail Pharmacy

When one patient does better, your whole store benefits.

GoodStart Halo Effect

Your patients aren't just filling one prescription; they're managing a chronic condition. GoodStart gives them a dedicated human check-in between visits, so staying on therapy doesn't depend on remembering or figuring it out alone.

Patients enrolled in GoodStart don't just refill their program medications more consistently. They refill their other medications at higher rates too — an 11% improvement in refill behavior for concurrently prescribed, non-program drugs.

And the impact starts early. GoodStart patients return 14 days sooner to their first refill, with a 19% improvement in first refill persistence and 33% improvement by the third. Support a patient through the hardest days of starting therapy and the benefit compounds across every medication they take. That's the GoodStart halo: a single program that strengthens your entire patient relationship.

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+0.92–1.32
Additional Rx filled per patient, per year — benefit continues long-term, year-over-year
96%
Positive program rating among enrolled patients
+11%
Improvement in store loyalty at one year versus control group
— Specialty Pharmacy

The Gateway to Greater Adherence

As specialty pharmacies face surging demand, administrative load and patient support are pulling in opposite directions. GoodStart gives patients a dedicated, human touchpoint to onboard and stay on a complex therapy, without adding to your team's workload.

1
Step 1

GoodStart Welcome

Initial engagement at script intake — sets expectations and builds rapport with the patient from day one.

2
Step 2

Behavior Shaping Check-Ins

Brand-sponsored touchpoints that build patient knowledge, skills, and confidence over time.

3
Step 3

Rescue Interventions

Proactive re-engagement for abandoned scripts — catching patients before they fall out of care.

4
Step 4

Warm Transfers

Real-time handoff to clinical teams for timely, higher-quality counseling when it matters most.

65%
— Specialty Pharmacy Impact

Increase in Patient Volume

Pleio's specialty pharmacy programs have driven a 65% increase in patient volume — connecting more patients with the human support that keeps them engaged, informed, and on therapy from the very first fill.

— For Your Team

Seamless for your team.
Meaningful for your patients.

Zero workflow disruption

GoodStarters work independently and never pull your staff away from the counter.

No cost to the pharmacy

Pleio partners with pharmaceutical brands to fund the program entirely.

White-glove onboarding

We handle the setup so you're operational quickly, with no disruption to daily operations.

HIPAA Compliant SOC 2 Type 2 TCPA Certified
From a Specialty Pharmacy Partner
"Thanks to Pleio's GoodStart program, we've seen a remarkable increase in counseling opportunities. By engaging and preparing patients, we've transformed initial interactions into successful, long-term support."

Director of Specialty Pharmacy — Pleio Pharmacy Network

— Get Started —

Ready to strengthen your patient relationships?

No workflow changes. No pharmacy cost. Just better patient outcomes.

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WE PUT PRIVACY FIRST. GOODSTART® IS A FULLY TESTED, HIGHLY RELIABLE, TCPA, SOC 2 TYPE 2 CERTIFIED, AND HIPAA COMPLIANT MEDICATION SUPPORT PROGRAM.

Patient data is strictly used to support patients to take medications as prescribed by their healthcare professional.​

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