Pleio makes it easy to connect your work-from-home business to our virtual platform "Tandem", so that you can provide service to our patients.

As a GoodStart Mentor, you become part of the Pleio GoodStart Family, a virtual community of customer service professionals who support each other on various levels. Whether building community in the chat rooms, having company contests, or getting together virtually for a company party, we offer something no other customer service center has... community! There are a few requirements to get started as a Pleio GoodStart Mentor.

  • 18 years of age or older
  • U.S. Citizen
  • Not a resident of OH, ND, WA, or WY
  • Windows Computer
  • Internet Access
  • Meet Telephone Requirements
  • You ARE NOT a licensed or registered doctor (MD or DO), nurse (NP, RN, or LPN), pharmacist (RPh), or pharmacy technician.

Learn more about Pleio's requirements.

GoodStart Mentor Lifestyle

People who become GoodStart Mentors are looking for a lifestyle. This is a way to make some extra money and be fulfilled at the same time. Working with Pleio allows you to give back to the community.

GoodStart Mentors have a private, quiet space to work from. This can be a spare bedroom, den, library, or similar room free of outside noise or distractions. Sorry, a coffee shop or your kitchen table are not private and quiet enough areas to work from.

We encourage a balance of fun and work. We have calls at all different times of the days on Monday - Saturday. Sunday is a play day for all of us. You can make your work day as flexible as you want. Sign up for an hour of calls in the morning, come back in the evening for a few more conversations. You decide.

Are you a workalohic? Great, sign up for a whole day of calling!

Your reward comes on the 15th of each month in the form of a direct deposit into your bank account. Your successful conversations with patients not only yield personal fulfillment, they end up with money in your pocket.

You are in control of your success. The majority of our GoodStart Mentors use this for some extra fun money. Though we do have a few dedicated Mentors who make this a full-time income. GoodStart Mentors are independent contractors who partner with Pleio.

The beauty of this partnership, it allows you to be your own boss, set your own hours, and be in charge of your own destiny. Pleio provides the education and platforms to be successful.

Pleio requires that each GoodStart Mentor has an EIN since they are independent contractors. The IRS provides EIN numbers for free. You can obtain an EIN at the IRS website.

Background and Credit Check

Pleio deals with sensitive information on a daily basis. Privacy is a number one priority for us, so the background screening for all of our GoodStart Mentors is a routine security measure. The cost of the background check is $45.00 and is at the expense of the GoodStart Mentor, prior to beginning work.

What can cause me to fail the background check? Applicants must pass both parts of the background and credit checks. Applicants with the following elements on their check will not be accepted:

  • Judgments and Bankruptcy:
    a) Two or more open or active civil judgments/ tax liens (open/ active liens).
    b) A bankruptcy within a year of this application or more than one bankruptcy.
  • Felony Records: Any records with dispositions of guilty, convicted, no contest, adjudication, withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor.
  • Misdemeanor Records: If you have 3 or more vehicular records with DUI, Reckless Driving or Hit/Run or 5 or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson or violent crimes with dispositions of guilty, convicted, no contest, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.

Equipment and Technical Requirements

You need a few simple items to work with Pleio.

Internet Requirements

  • Minimum 15mbps download speed
  • Minimum 3mbps upload speed
  • Check your Internet Speed at http://www.speedtest.net
  • Computer must be connected to internet via a wall jack
  • NO wireless connections, dial-up modems, WiFi, cellular hotspots, or satellite connections are accepted

Computer Requirements

  • Laptop or desktop computer running Microsoft Windows 7, Windows 8, or Windows 10 (Macs, Netbooks, Tablets, and Smart Phones are not supported)
  • 1GHz Intel P4 processor or better Internet Browser - Latest version of Edge or Internet Explorer
  • Minimum Ram - 4GB or higher
  • Monitor must be capable of displaying 1024 x 768 pixels
  • Sound card installed and equipped with speakers or headphones USB headset that plugs into your computer for use during conference calls, certification sessions, and / or company meetings

Software Requirements

  • Virus protection installed and set to update automatically
  • Malware protection installed and set to update automatically
  • Firewall installed and active Security updates installed and set to automatically update
  • Latest version of Java installed
  • PDF viewer
  • Flash player

Printer Requirements

  • GoodStart programs have approved scripts that will need to be printed out for use during calls.

Telephone Requirements

Pleio's GoodStart service is delivered through real, live telephone conversations. We want every conversation to be crystal clear and free of interruptions.

Option 1 - Land-line

  • Land-line, a featureless corded telephone connected to the wall only. (no wireless / cordless phones) Recommended: (not required) A corded headset compatible with your corded telephone (no wireless headsets).
  • NO interruptive features such as call waiting or voicemail.
  • Digital telephone from AT&T U-verse, Cox Communications, Verizon FIOS, and Comcast Digital Voice okay.

Option 2 - Pleio's VOIP System

  • Minimum internet speeds of 15mbps download and 3mbps upload are required to be eligible for Pleio’s secured VoIP platform.
  • For the VoIP option, you will need a USB headset, with a microphone that plugs into your computer.
  • Proof of internet speed test required at time of application. You can perform a basic speed test here: www.speedtest.net

NO cellular phones, Skype or wireless phones of any kind may be used to make calls. Magic Jack & Vonage are not allowed.

Training

We believe in education and have developed GoodStartU, an online learning platform, where you can learn at your own pace. All the education you need to learn, the ins and outs of being a GoodStart Mentor are at your fingertips. You control how quickly you get through the training materials. The quicker you complete them, the sooner you will be speaking with patients and changing lives.

Additional certifications and education are offered throughout the year. Every month Pleio offers live webinar sessions with focus around best practices and keys to success.

Training is free and there are a wide variety of learning opportunities. The training to certify as a GoodStart Mentor takes between 10 – 15 hours on average. Pleio does not compensate for training, but we do offer a bonus to new mentors after meeting a minimum of calling hours and metrics.

FAQs

Do you charge GoodStart Mentors to use your technology?

No. There is currently no charge to Mentors to use our systems.

How often can I apply?

You only need to apply once. We keep your application on file, for review if we have a need. Duplicate applications and submissions are not accepted.

Can Pleio terminate my contract?

Either party can cancel the contract at any time. Pleio does not guarantee any minimum call volume, and their may be times when no calls are available. Any breach in terms may cause Pleio to terminate a contract early. Pleio is not obligated to renew the Independent Contractor's Agreement when the contract term ends.

Due to the large volume of applicants, it can take a few days for us to process your application. We appreciate your patience. We also recommend you add recruiting@pleio.com to your trusted list of email messages to ensure our message does not end up in your spam folder.

Ready to join our community?

Start your work-from-home journey as a Pleio GoodStart Mentor today!

Apply Today!